I have a total of 3 years of ESL, TOEFL, TOEIC teaching skills and can speak English very fluently with a neutral accent. Because of this, I was able to render 15 years of Call Center Experience with 10 years of Managerial, Supervisory/Team Leader skills specializing in coaching and mentoring, developing and enforcing operational initiatives, client and stakeholder relation, data analysis, training, recruiting, and events organization. As a result of my efforts, I was fortunate to receive the Best Manager award when I became a Senior Team Leader in 2010. The scope of my expertise vary from Customer Service, Technical Support, Sales, and Back Office.
I majored in Advertising and Public Relations and is capable of Tri-Media (Print, TV, Radio) campaign conceptualization and
I am highly capable and persuasive and would like to be of help to any client who is looking for a long term working relationship. I assure you that my work ethic and behavior is one that is worth keeping, worth emulating, and worth admiring.
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