Virtual Professional / Customer Service Senior Specialist

Overview

Looking for full-time work (8 hours/day)

at $8.52/hour ($1,500.01/month)

College Graduate

Last Active

November 13th, 2024 (yesterday)

Member Since

November 14th, 2017

Profile Description

Virtual Professional / ISA (Inside Sales Associates)

I have 5 years and 6 months experience as Virtual Professional  in Real Estate Campaigns as an ISA (Inside Sales Associate), transaction coordinator, Database Management and appointment setter for a company that's based in Sacramento California. I'm calling different types of leads, FSBO's, expired, Pre-forclosure, Circle Prospecting, FRBO's, and buyers leads. With this experience it really mold to be more mature and authority sounding Upgrade to see actual info gives gives me the knowledge of the ins and outs of selling and buying process of a property in the United States. I'm calling interested buyers or sellers of a property.


CUSTOMER SERVICE REPRESENTATIVE/ SALES REPRESENTATIVE

I have 4 valuable years working as a call center agent. I am enthusiastic, strategic, hard-working and proactive person. I have plenty of experience when it comes to taking calls and educating the customer of products and services best suited to their needs.

I have clear communicative phone manner and well equipped in handling any issues that might arise. I know how to deal with different types of customers and I can work under pressure.


 I worked for one of the biggest BPO Company
here in the Philippines (Teleperformance Phils.) and molded me into an
effective customer care specialist. I was assigned for an online flower shop in
the U.S. My tasks includes but not limited to assisting customers in placing and
tracking orders, creating tickets for unique issues, assessing customer needs,
redirecting calls to the relevant department and answering general inquiries.


Later then I was re-profiled to a different account which is one of the biggest online retail company in U.K. My task is to assess customers’ needs with the orders they placed online, issuing replacements and refunds whenever it’s necessary and creating claims or tickets.


I had experienced as well as a Customer Care Senior Specialist with Conduent for a Telecommunications Company in the U.S. My tasks is to answer inquiries, explaining bills, determining customer’s needs to tailor-fit it with our offered plans and troubleshooting their services. I was able to successfully develop my skills in providing effective and quality service which greatly affected my scores in a positive way.


My proven dedication to optimizing customer service and sales success-along with my exceptional interpersonal, analytical and time management skills will surely contribute a lot to the future people or company I will be working with.