Dedicated Virtual Assistant | Expert in Customer Service & E

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 3rd, 2025 (3 days ago)

Member Since

November 8th, 2017

Profile Description

Experienced Customer Support & E-Commerce SpecialistBringing a strong background in customer service, sales, and virtual assistance, I specialize in handling Shopify chargeback and PayPal cases, ensuring smooth resolutions and minimizing disputes. With expertise in??email and phone support, I provide top-tier customer experiences while maintaining high-quality standards through Quality Assurance (QA) practices.My professional journey spans across BPO customer sales, the airline industry, virtual assistance, and appointment setting, equipping me with diverse skills to manage customer interactions efficiently.Core Competencies:? Customer Engagement – Skilled in delivering excellent phone and email support, ensuring customer satisfaction and issue resolution.
? Dispute Resolution – Proficient in handling Shopify and PayPal chargebacks, mitigating losses while maintaining strong client relationships.
? Communication & Professionalism – Strong command of phone etiquette, enunciation, and pronunciation to create a seamless experience for customers.
? Conflict Management – Adept at handling irate callers with patience and professionalism, turning negative experiences into positive resolutions.
? Appointment Setting & Coordination – Successfully managing schedules and ensuring high conversion ratesthrough effective appointment setting strategies.
? Effective Written Communication – Expertise in composing clear, professional, and empathetic customer service emails that align with brand voice and customer expectations.With a customer-first mindset and a results-driven approach, I am committed to providing exceptional support, optimizing business operations, and enhancing customer satisfaction.