Hector

Customer Service Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

February 5th, 2025 (6 days ago)

Member Since

November 3rd, 2017

Profile Description

I worked as a customer service representative for a year then worked my way up and got promoted as a Team Manager. As a Team Manager, I am handling escalated calls and upset customers in a professional and courteous manner. I have the ability to develop and motivate a team. I conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the level of customer service that is required.

As a freelancer, I have worked as a customer service virtual assistant for an e-commerce company that is responsible for providing support and assistance to customers who have questions or issues related to their orders, products, or services. We interact with customers via email, chat, or phone, and we communicate clearly and effectively to address customer Upgrade to see actual info addition to assisting customers, as a customer service virtual assistant I am also responsible for managing and updating customer information in a database, processing returns and exchanges, and ensuring that orders are fulfilled correctly and on time.

Basic Information

Age
36
Gender
Male
Website
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Address
Dinalupihan, Bataan
Tests Taken
IQ
Score:  112
DISC
Dominance: 48
Influence: 26
Steadiness: 17
Compliance: 9
English
C2(Advanced/Mastery)
Government ID
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