I worked as a customer service representative for a year then worked my way up and got promoted as a Team Manager. As a Team Manager, I am handling escalated calls and upset customers in a professional and courteous manner. I have the ability to develop and motivate a team. I conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the level of customer service that is required.
As a freelancer, I have worked as a customer service virtual assistant for an e-commerce company that is responsible for providing support and assistance to customers who have questions or issues related to their orders, products, or services. We interact with customers via
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.