Customer Service - Freight, E-Commerce, Amazon, Shopify

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

January 10th, 2025 (yesterday)

Member Since

October 25th, 2017

Profile Description

Customer Service Executive 

????Professional Skills:
?Shopify / E-commerce Support
?Social Media Content Moderator
?Logistics / Freight Coordinator
?Amazon DSP Dispatcher
?Amazon Chime
?Data Mining / Lead Generation
?Many Chat / Live Chat Tool
?Reply Manager
?Tagg Logistics
????Tools:
?Shopify
?Borderless360
?Freshdesk
?Gorgias
?Zendesk
?Zohodesk
?Postco Returns and Exchanges
?Upgrade to see actual info.Reviews
?Front Email
?Sling
?Slack
?Upgrade to see actual info
?Appollo IO
?Turvo
?Samsara
?Social Media Platforms
?Google Suites
?Microsoft Applications

Logistics Coordinator
• Answering inbound calls and route them to the right people
• I also call drivers and dispatchers for schedules of each loads
• I make sure they the drivers utilize the tracking software
• I call shipper and receivers if there are issues along the way
• I chase BOL and other documents via call or email.

Customer Service Executive - YEOUTH (KEVGO BRANDS)
• Manage orders via Shopify
• Respond to customer inquiries real-time via Many Chat
• Manage Facebook content and social media messages
• Social media marketing via Instagram and Facebook
• Answering Amazon buyer messages

Comcast Operations Supervisor - Transcom
• Lead a team of 15 FTE's in achieving 100% customer save rate per call.
• Strategically create action plans to reach a target of 85% VOC per month.
• Monitor revenue and rgu retain monthly based line targets.
• Coach behaviors to enhanced agents opportunities on their calls.
• Manage line adherence to achieve 95% by the end of the day.
• Discuss up to date training modules and policies to agents.
• Handles pitstop agents specifically for customer retain metrics.