Current Employment Status:
Hired Full Time on Jul 26, 2024
Jullen
Customer Service - Freight, E-Commerce, Amazon, Shopify
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
November 17th, 2024 (6 days ago)
Member Since
October 25th, 2017
Profile Description
Customer Service Executive
Tools Used:
• Shopify
• Confluence
• Many-Chat
• Live-Agent
• Sales-Desk
• Google Drive
• Amazon FBA
• Reply Manager
• TAGG Logistics
Logistics Coordinator
• Answering inbound calls and route them to the right people
• I also call drivers and dispatchers for schedules of each loads
• I make sure they the drivers utilize the tracking software
• I call shipper and receivers if there are issues along the way
• I chase BOL and other documents via call or
Customer Service Executive - YEOUTH (KEVGO BRANDS)
• Manage orders via Shopify
• Respond to customer inquiries real-time via Many Chat
• Manage
• Social media marketing via Instagram and
• Answering Amazon buyer messages
Comcast Operations Supervisor - Transcom
• Lead a team of 15 FTE's in achieving 100% customer save rate per call.
• Strategically create action plans to reach a target of 85% VOC per month.
• Monitor revenue and rgu retain monthly based line targets.
• Coach behaviors to enhanced agents opportunities on their calls.
• Manage line adherence to achieve 95% by the end of the day.
• Discuss up to date training modules and policies to agents.
• Handles pitstop agents specifically for customer retain metrics.
Top Skills
E-Commerce » Logistics Management
Experience: 6 months - 1 year
Answering inbound calls and route them to the right people I also call drivers and dispatchers for schedules I make sure they the use the tracking application I call shipper and receivers if there are issues along the way I chase proof of delivery and other documents via call or email.
Other Skills
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod, Negros Occidental
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 41
- Influence: 32
- Steadiness: 16
- Compliance: 11
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
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