Customer Service/Technical Support / Appointment Setter/

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

College diploma

Last Active

April 5th, 2025 (3 days ago)

Member Since

October 20th, 2017

Profile Description

An accomplished Technical Support Specialist, full of energy and enthusiasm, with more than ten years' worth of experience in customer service, technical troubleshooting, and appointment setting. Capable of handling telephonic communication both inbound and outbound, has his own credibility as a Tier-4 Technical Support for CRM integrations (Salesforce, HubSpot, Zoho) and VoIP systems. I have more than 9 years of experience working remotely with the ability to meet client needs spanning time zones (EST, CST, PST, and Mountain) with outstanding customer service and technical support. 
Proficient with CRM systems, VoIP tools for communication, and ticketing, such as Zendesk and Jira, for a successful track record on resolving complex technical issues and carried out process improvements and SME service. The capacity of synchronizing appointment schedules from Google Calendar and Calendly happens to be one of the abilities. I thrive in a collaborative and learning environment. It has been my internal motivation to develop customer relationships through the delivery of technical solutions and timely resolution of outstanding customer problems. This made it possible to increase customer satisfaction and also to show improvements in performance metrics going forward.