Maria

Experienced Remote Customer Support | Email, Chat & Admin Su

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Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

Some College

Last Active

March 22nd, 2025 (5 days ago)

Member Since

October 19th, 2017

Profile Description

Hi, I’m a highly skilled Customer Support Specialist and Virtual Assistant with extensive experience in email, chat, and administrative support. With a strong background in the BPO industry, remote customer service, and virtual assistance, I have developed the skills necessary to provide exceptional support, problem-solving, and client satisfaction.

What I Bring to the Table:

Customer Support & Virtual Assistance Expertise – With years of experience as a Virtual Assistant, ESL online tutor, and BPO Customer Service Associate/Technical Support, I have gained valuable knowledge in handling diverse customer interactions and administrative tasks.

>Strong Communication & Problem-Solving Skills – My experience in call handling, email, and chat support has strengthened my ability to communicate effectively and build strong relationships with customers.

> Technical Proficiency – I am proficient in Google Docs, Excel, Word, PowerPoint, and PDF management, as well as Five9, RingCentral, and Intercom for customer communication.

> CRM & E-commerce Tools – I have hands-on experience with Zendesk, Salesforce, Gorgias, Shopify, Fulfil, Hiver, and Signify, making me well-equipped to manage customer interactions efficiently.

> Multitasking & Adaptability – I thrive in fast-paced environments, can manage multiple tasks with little to no supervision, and am quick to adapt to new tools and processes.

Professional Experience:

6+ years in the BPO industry handling US and Australian telco & ISP accounts, which strengthened my ability to provide excellent support to international customers.

> Extensive background in remote email and chat support for e-commerce platforms, Abra crypto platform, and an American floral company.
> Expertise in handling reservations, data mining, data entry, and administrative tasks as a Virtual Assistant. I take pride in being organized, detail-oriented, and a dedicated team player. My strong sense of determination, patience, and focus on targets allows me to contribute to the success of any organization I work with. If you are looking for a reliable, self-motivated, and results-driven customer support professional, let’s connect!

I am eager to bring my expertise to a dynamic team where I can make a meaningful impact. Thank you for your time and consideration!

#CustomerService #VirtualAssistant #RemoteWork #EmailSupport #ChatSupport #OpenToWork

Top Skills

Customer Support

Experience: 5 - 10 years

I have extensive experience in customer support, specializing in email, chat, and call handling for various industries, including e-commerce, cryptocurrency, and telecom services. My background in both remote support and the BPO industry has strengthened my ability to provide efficient issue resolution, order processing, and customer satisfaction. I am proficient in using Shopify, Zendesk, Gorgias, Salesforce, and other CRM tools, ensuring seamless customer interactions. With strong communication, problem-solving skills, and attention to detail, I am committed to delivering top-notch support that builds long-term customer relationships.

Customer Support » Email Support

Experience: 2 - 5 years

I have strong experience in email support and management, handling customer inquiries, order processing, issue resolution, and complaint handling across e-commerce, cryptocurrency, and telecom industries. I am proficient in Zendesk, Gorgias, Salesforce, Shopify, Hiver, and other CRM tools, ensuring timely and professional responses. My expertise includes organizing inboxes, prioritizing emails, and maintaining clear, customer-friendly communication. With keen attention to detail, problem-solving skills, and efficiency, I ensure that every email interaction enhances customer satisfaction and streamlines business operations.