Inside Sales/B2B/Cold Calling/VA

I have been working in the customer service industry since 2016, with experience in Macy's (U.S. account), Belong ISP (Telstra subsidiary), and Samsung AU. As a seasoned CSR, I possess technical chat and email skills. Due to the pandemic, I decided to work from home and enrolled in a VA training program. I obtained certification and acquired skills that are suitable for a Virtual Assistant role.

In 2021, I was hired as a Customer Service Representative for a pest control company based in Southern California. Later, I received training for product sales and was promoted to an Inside Sales Representative. I gained skills in appointment setting and cold-calling during this time. In addition to my job, I also sell various products online, such as food, gadgets, personal hygiene items, etc., through the Facebook Marketplace. I do this with my wife during my free time.

I worked as an online English teacher from 2010 to 2016, teaching students from Asia. I was later promoted to a trainer and taught other teachers how to teach English online. I am a certified English communicator.

I work as an Inside Sales Representative and my primary responsibility is to effectively market and sell pest control products for our company. I achieve this by interacting with customers through inbound and outbound calls. During the off-season, I also do cold-calling and offer our products to prospective customers. Before this, I worked as an Appointment Setter for a lighting company in Australia and was the first-ever appointment setter to close the first sale for the company.