CUSTOMER SUPPORT

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 23rd, 2024 (5 days ago)

Member Since

October 13th, 2017

Profile Description

PROFESSIONAL PROFILE 
 - Skilled Customer Service Representative 
 -Online English Teacher
 - Excellent Communication skills
- Able to provide top-level assistance for customers - Polite, friendly, and patient 
- Self-starter, hardworking and reliable 
- Ability to think on a case-to-case basis 

EDUCATIONAL ATTAINMENT: 
Tertiary Graduate of Bachelor of Science in Computer Science
Polytechnic University of the Philippines (Sto. Tomas Extension)
April 2003  


Healthcare Assistant
Apr 2024 - Apr 2024 ·  Remote
-Verify Patient Insurance Coverage
- Patient Intake
- Update Patient Files with Insurance Information
- Explain Medical Insurance benefits to patients
- Inputting notes and updating patient records using Office Ally Software


WORK EXPERIENCES:  
Online English Teacher (ESL)
Rarejob Philippines
November 1, 2016 - up to present
 1. Conduct Basic, General, and Business English lessons to Japanese, Koreans and
Brazilians
 2. Provide correction and feedback after each and every lesson
3. Guide students with regard to proper reading, pronunciation, and grammar 
4. Input the progress of students for the reference of the next tutor 


-Customer Service Representative
Teletech (United Health Group Acct)
Nov. 16, 2015 –April 15, 2017  

1. Typing and talking at the same time and navigating through multiple screens and
ensuring a high level of customer service while maximizing productivity 
2. Respond to complex customer calls by resolving customer service inquiries which
could include benefit and eligibility information, billing and payment
issues.Customer material requests, Explanation of benefits(EOB).Physician
assignments and authorization for treatment.
3. Maintain confidentiality of information and adhere to HIPAA requirements. 
4. Respond to and resolve, on the first call Customer service inquiries and issues by
identifying the topic and type of assistance the caller needs.   


COMPUTER AND TECHNICAL SKILLS:  
* Great working knowledge of MS Office
(Word, Excel, PowerPoint) 
*office Ally (EHR 24/7)
* Proficient in Google Drive, Google Sheet, and Google Space, Dropbox 
* Utilize email, Skype, Zoom, and Teams efficiently.