Kimberly

Experienced BPO Professional | Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

February 13th, 2025 (2 days ago)

Member Since

September 21st, 2017

Profile Description

Experienced BPO Professional | Customer Service Specialist

With a rich background spanning four years in the BPO industry, I bring customer service and client management expertise. My journey began as a customer service representative handling inquiries in a Flower account, where I developed strong communication skills and a passion for delivering exceptional service. Transitioning to a Telco account, I expanded my role to include billing and sales responsibilities, mastering the art of resolving customer issues efficiently while driving revenue growth. My tenure in hotel reservations further refined my organizational abilities, ensuring seamless booking experiences for guests. In my most recent role in a retail account, I specialized in membership services, adeptly managing inquiries and implementing retention strategies that minimized cancellations. I take pride in my dedication to ethical practices, consistently striving to exceed customer expectations and uphold company values. I am known for my hardworking ethos, meticulous organizational skills, and commitment to ethical conduct. I am eager to leverage my skills and enthusiasm to contribute to a dynamic team that values integrity and excellence. It would be an honor to bring my passion for customer service and proven track record to your organization.
Let's connect to explore how my experience can benefit your team.