Customer Service | Email Fulfillment | E-commerce Assistant

Overview

Looking for full-time work (12 hours/day)

at $10.00/hour ($2,640.00/month)

Associates degree

Last Active

February 27th, 2025 (today)

Member Since

September 14th, 2017

Profile Description

Hello! I’m Upgrade to see actual info Upgrade to see actual info, a professional with over a decade of experience, specializing in customer service, email fulfillment, e-commerce assistance and logistics management. My diverse background spans industries such as telecommunications, tech support, education, and e-commerce, providing me with valuable insights and the ability to work seamlessly with clients and teams around the globe.

Professional Experience:

Logistics Manager (6 Years)
E-commerce Korean Skincare Brand
• Successfully managed the end-to-end logistics process for a growing skincare brand, ensuring timely delivery, inventory control, and efficient supply chain coordination.

Virtual Assistant (1 year)
Jinja Drink
• Managed day-to-day administrative tasks, including customer service
inquiries, order processing, and inventory management

Telstra (Australia) | Telecom (New Zealand) (5 years)
• Supported customers with internet connectivity issues, resolving technical problems and enhancing service satisfaction.

Billing and Accounts Consultant
Direct TV (U.S.)
• Handled billing inquiries, account management, and troubleshooting to provide a seamless customer experience for a major satellite provider.
Technical Support Representative (Level 3)

SONY VAIO
• Provided advanced technical support for hardware and software issues, troubleshooting complex customer problems and delivering excellent service.
Internet Service Provider Support

English Tutor
Virtual Tutor for Korean and Japanese Students
• Delivered personalized English language instruction, helping students improve their communication skills in a virtual learning environment.

My Expertise Includes:
• Logistics Coordination & Supply Chain Management
• Inventory Control & Warehouse Management
• Vendor and Supplier Negotiation
• Order Fulfillment & Shipment Tracking
• Billing & Accounts Management
• Customer Service Excellence
• Technical Troubleshooting (Computer & Internet Connections)
• Email Support (Webmail & Email Clients)
• Data Entry & Encoding

Key Strengths:
• Problem-Solving & Troubleshooting
• Adaptability & Resilience
• Collaboration & Teamwork
• Time Management & Prioritization
• Strong Work Ethic & Accountability
• Leadership & Creativity under Pressure
• Data-Driven Decision Making

With my extensive logistics management background and a well-rounded set of skills in customer service and e-commerce support, I’m ready to contribute to the success of your business. Let’s work together to streamline operations and deliver outstanding results!