A+ VA/Customer Service Pro/Admin Tasks and more

Engaged in proactive outreach to potential leads on behalf of our Australian-based HVAC client, with the primary objective of scheduling appointments. Collaborating closely with clients, I ensure thorough qualification of prospects and timely scheduling of appointments using Calendly. Execute meticulous follow-up through calls and emails to confirm appointments, fostering a professional environment and ensuring prospects are adequately prepared for their scheduled meetings

Tasked with managing project data, including client, product, and campaign information, using Bitrix24 CRM and Monday.com. Involves accurate data entry into spreadsheets, databases, or other tools, maintaining up-to-date records, and executing routine data cleaning and maintenance tasks for effective project management.

Being fluent in the English language and conversant with phone dialer applications like OpenPhone and RingCentral, I possess the ability to communicate effectively both verbally and in writing. I am adept at using phone dialer tools, allowing me to handle calls efficiently, manage contacts, and navigate through features seamlessly. Additionally, I can multitask effectively by typing and engaging in written communication while actively using phone dialer applications, ensuring a smooth and streamlined communication experience. This skill set enables me to communicate professionally and efficiently in various business and professional settings.

Tasked with formulating and implementing a comprehensive Instagram marketing strategy to enhance account growth and boost engagement. Employing diverse tactics, such as content creation, strategic influencer collaborations, and adept community management, I successfully achieved increased follower count and elevated engagement metrics for the account

Conducting targeted outreach to business owners and home care facility providers through cold calling. efficiently gathering essential information and employing persuasive communication techniques to encourage these stakeholders to consider listing their businesses on our website. Upholding professionalism throughout the interaction, I aim to convey the value and benefits of being featured on the platform.

Formulate and implement a robust social media strategy tailored for our Facebook and Instagram platforms. Spearhead the creation and curation of premium, visually compelling content encompassing photos, videos, and graphics that consistently align with our brand identity and resonate effectively with our target audience. Oversee the proactive monitoring and timely, professional response to comments and messages across our social media accounts, ensuring a cohesive and positive online presence

Proficient in Google Suite, responsibilities include effectively managing and organizing email correspondence to ensure a streamlined communication flow. Sorting and categorizing emails, prioritizing important messages, and responding promptly. Collaborating with team members to coordinate and schedule appointments, utilizing Google Calendar integration. Implementing filters and labels for efficient inbox organization. Monitoring and maintaining email security protocols. Additionally, adept at utilizing Google Drive and other tools for seamless document management. Consistently maintaining a high level of professionalism and confidentiality in handling sensitive information.

During my time as Editor-in-Chief of our school publication, I was responsible for overseeing the creation of high-quality content that engaged and informed our readers. I led a team of writers, editors, and designers to produce a variety of articles, essays, and features across a wide range of topics. I was also responsible for editing and proofreading all content, ensuring that it was accurate, well-written, and in-line with the publication's style guide.

Provide technical support to customers who are experiencing issues with their Linksys WiFi connections Troubleshoot technical issues and provide solutions to customers over the phone or via remote assistance Document all customer interactions and maintain accurate and up-to-date records in our CRM system

Communicate with customers to answer questions, provide information, and resolve issues in a timely and professional manner Maintain accurate and up-to-date records in the company's CRM system Provide support to the sales team with tasks such as order processing, data entry, and customer communication