Ace

VA,Admin&Customer Support,Research, Operations&Project Mgt

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

February 21st, 2025 (yesterday)

Member Since

September 1st, 2017

Profile Description

A bachelor’s degree holder in business administration major in financial management who has a passion for e-commerce and business management. I have a strong aspiration of being a middleman between a company and consumers; in achieving the company goals by providing overall support and assistance in running their business, and helping out the consumers by giving them the exemplary service that they need.

I’ve been working with international companies or clients for more than 7 years now. Below is the list of my proficiencies

Upgrade to see actual infotual assistance and freelancing:
- Customer Service (Inbound and outbound phone calls and live chats)
- Email management
- Task coordination
- CRM ticket management
- Data entry
- Personal assistance
- Product research
- Auditing with data entry
- Scheduling
- People management and some training
- Project Management
- Recruitment

BPO:
- Sales agent for Upgrade to see actual info
- Customer service representative for Upgrade to see actual info
- Technical Support for Petco US

Modern tools:
- Communication tools: Slack and Zulip
- Project management tools: Trello, Airtable and Asana
- Zendesk
- G Suite
- Microsoft office
- CRM: Supportflare and amoCRM

Some knowledge on:
- Amazon FBA; Social Media Influencing, Product Sourcing/Listing and Customer Service
- Social Media Management
- Search Engine Optimization
- Shopify
- eBay