Customer Service, Virtual Assistant, Social Media Manager, E

Answer customer inquiries and provide assistance in the store. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Order Processing. Responsible for processing all types of sales orders, preparing auto-renewal invoices, and maintaining and reporting accurate transactional information and other financial data for use in accounting records. Customer Service. Answer customer inquiries and provide assistance in the store. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Product Listing. Drafting, editing, and publishing product listings to select sales channels (Shopify, Amazon, eBay, etc.). Implement and execute launch and ranking procedures, keyword research, and listing optimization procedures. Accounts Management. Responsible for providing support in managing select sales channels and marketplaces. Accounting customer returns (inhouse or FBA), reimbursements, and FBA shipments.