Customer Support Representative | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

May 14th, 2024 (5 days ago)

Member Since

August 13th, 2017

Profile Description

As a Customer Service Representative with four years of experience in handling customer-related and technical concerns, along with my tech-savvy nature and problem-solving abilities, I possess a valuable skill set for the role.
Customer Service: Demonstrating strong customer service skills, including active listening, empathy, patience, and the ability to handle difficult or irate customers with professionalism.
Technical Knowledge: Possessing a solid understanding of technical concepts and products relevant to the industry or company you work for. This includes being familiar with software, hardware, troubleshooting techniques, and effectively communicating technical information to customers in a non-technical manner.
Problem Solving: Utilizing your problem-solving abilities to identify and resolve customer issues efficiently. This involves analyzing situations, gathering relevant information, proposing appropriate solutions, and following through to ensure customer satisfaction.
Communication: Exhibiting excellent verbal and written communication skills to interact effectively with customers, colleagues, and other stakeholders. This includes clear and concise explanations, active listening, and the ability to adapt your communication style to various individuals and situations.
Teamwork: Collaborating effectively with teaUpgrade to see actual infombers, sharing knowledge, and providing support when needed. Contributing to a positive team dynamic, participating in teaUpgrade to see actual infoetings, and working towards collective goals.
Independence and Accountability: Demonstrating self-motivation, taking ownership of tasks, and working independently when required. Being accountable for your actions and responsibilities, meeting deadlines, and managing your workload effectively.
Adaptability: Adapting quickly to changing customer needs, company policies, or technology updates. Being open to learning new skills, receiving feedback, and implementing improvements to enhance the customer experience.