Customer Support Specialist / Quality Analyst/ Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

March 24th, 2025 (4 days ago)

Member Since

August 8th, 2017

Profile Description

I specialize in providing superior Customer Service for local and international clients.
- Over 15 years of BPO experience.- Two-year Team Manager/ Lead for Quality.- Experience in different customer service/ Technical Support platforms (email, chat, phone support).- Previously worked as a Quality Assurance Associate/call monitoring specialist for more than a decade.- A consistent top performer in any company. Multiple recognition/ awards recipient.
I have worked in the Business Process Outsourcing  (BPO call center) companies for more than a decade both as a Technical Support Representative Level 1  and Level 2 (Escalations). I have experienced servicing customers through different venues and platforms like phone,  email for US clients. I also had chat support experience during my stay at the alluded company.  Eventually, I worked my way up as Quality Analyst / QA who did call monitoring and report analysis for customer service and technical support agents.  My extensive knowledge of the industry will be a great help in building the trust of your clients and establishing great relationships with them.  The last post that I held was a Pro Assistant / Admin Assistant job.  The primary task includes bidding and messaging requirements of the service professionals who use the client's website. Through this, I have Incorporated and learned data entry skills. 
Let me know when I can start on your project to discuss how I can serve you well.  
Let's talk.