Product Support Specialist / Salesforce System Administrator

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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

February 14th, 2025 (5 days ago)

Member Since

July 31st, 2017

Profile Description

I am a Upgrade to see actual info certified 211/201 and App Builder certified. I am proficient in troubleshooting Salesforce, configure Salesforce applications.

Salesforce configuration that I can help with:
-Create a custom object, fields and tabs.
-Can manage users and passwords.
-Works with profiles, roles, and permission sets.
-Create workflow and process builder based on business needs.
-Create email templates.
-Creating reports and dashboards.
-Set up the page layouts, feed layouts, record types.
- Syncing contacts, events, task and adding emails
- Installing Third Party Application
- Import/Export using Import wizard and Data Loader

I also work as a proofreader/QA for 3 years before I became a customer service representative for 2 years and I also work as a Technical Support/IT help desk, working with customers/employees to identify computer problems and advising on the solution, Logging and keeping records of customer/employee queries. Experience in installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over screen share,??email and thru phone.

I am also knowledgeable about these software/tools and have used it in my past jobs.
- Slack
- Hootsuite
- Telegram
- Canva
- Trello
- Salesforce ThirdParty Applications (Formyoula, MailChimp and more)
- Google Docs / Google Drive
- Office Tools (Excel, Word, Adobe)
- GoToMeeting
- DropBox