Technical  & Customer Support | Some Python Automation for Windows

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

November 23rd, 2024 (today)

Member Since

July 19th, 2017

Profile Description

A not so ordinary Lead Technical & Customer support with over 12 years of experience providing phone, e-mail, chat, and remote technical support for clients across the world. Leading the process automation and digitization transformation through application development focused on improving consultant experience, efficiency, productivity and process improvement.


A dedicated employee who focuses on time management, prioritizing, and multitasking. 

Technical & Customer Support:
• Desktop Support Engineer
• Active Directory administration
• Microsoft Office 365 Support
• Okta
• High Severity IUpgrade to see actual info and Service Request management
• Microsoft Server Management
• Citrix
• VMware Horizon
• Airwatch - Mobile Device Management & Troubleshooting
• MAC & iOS Support
• Network Support - T1, Fiber, 4G and 5G Network.
• Networking Devices such as Cisco Router and Switches
• Telephony Support - Cisco VOIP and POTS Phones
• Credit Card Machines Support
• Python Automation
• Data Analytics
• Database Management

Some Programming Languages:
• Python, MQL, Java, Upgrade to see actual info and AutoIT

Data Analytics
• Proficient in Excel and VBA Macros
• Utilizes VBA Macro and Python for task automation
• Google Sheet Report Automation

A.I Technology:
• Leveraging the power of artificial intelligence technologies in streamlining and optimizing work load for better efficiency in completing things.

Fun Fact:
-I utilize my technical and analytical knowledge in trading Forex. I trade during my free time and building some scripts for automated trading.

Technical Specification:
- 1x - 34" Ultra wide monitor (Primary)
- 1x - 24" Wide monitor (Secondary)
- 300mbps & 200mbps Fiber Internet Connection with 5g Backup (Multiple Network)
- Backup power generator during power outage
- Laptop as a backup device for business continuity

PC Specification:
- Ryzen 5 3600 6core 3.60ghz
- 16gb 3200mhz DDR4 RAM
- 2TB NVME SSD
- USB Headphones and Mic
- Webcam

Laptop:
- Asus Vivobook S 14 OLED (K3402, 12th Gen Intel)
- Intel® Core™ iUpgrade to see actual infoH Processor 2.5 GHz (18M Cache, up to 4.5 GHz, 4P+8E cores)- 16Ggb DDR4 RAM- 14.0-inch, 2.8K (2880 x 1800) OLED- 512GB M.2 NVMe™ PCIe® 4.0 SSD

Don’t hesitate to contact me if you feel that I am qualified for the open position that you have. I'm available from Monday to Friday every 9:00 am - 2:00 am EST.