Virtual Assistant|Ticket Agent|Customer Service| Shopify

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 18th, 2024 (today)

Member Since

July 19th, 2017

Profile Description

Hello, I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info. Throughout my 7-year career as a Virtual Assistant, I have gained valuable experience across multiple industries, including accounting, ticket events, games, virtual reality games, and e-commerce.
My primary focus has been providing exceptional customer service support and executing administrative tasks to optimize business productivity and profitability. Through my dedication and commitment, I have helped my clients establish and enhance their brand identities.

In addition to my proficiency in customer service support, I possess excellent technical and communication skills. As a goal-focused professional in the computer industry, I am highly numerate and computer literate, consistently adapting quickly to new tasks and technologies.

Allow me to highlight my areas of expertise, which include:

- Customer service support across multiple channels (Email, Chat, Zendesk, Freshdesk, Gorgias, Calls, Messenger)
- Ticket Puller
- Ticket Specialist
- Technical Support Representative
- Customer Service Representative
- Social media management (Facebook, Instagram, Twitter, LinkedIn, YouTube)- Copywriting for blog posts, reviews, and other content types
- Cold email outreach-Lead Generation
- E-commerce management (Shopify, Amazon)
- Product listing optimization- Product research (Aliexpress, Alibaba, Pexda, etc.)- Dispute resolution (PayPal and Shopify payments)
- Social media content copywriting
- Social media management/moderation (Facebook and Instagram)
- Order fulfillment utilizing CSV, Oberlo, and Dropified
- Vendor communication for updated product data and images
- Telemarketing (outbound and inbound calls)
- Troubleshooting technical issues
- Video editing
- Data entry in Word or Google Docs
- Data research and scraping- Lead generation (Apollo)
- Transcriptions
- Scheduling of meeting
- Training new hires
- Meeting coordination, including agenda creation and report generation- Executive assistance/administrative support
- Email management/marketing- Dropbox/Google Drive organization
- Basic graphic design (Adobe Photoshop and Canva)
- Fundamental knowledge of HTML