Facebook Advertiser / E-Commerce Specialist / Shopify Manage

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree

Last Active

January 12th, 2025 (2 days ago)

Member Since

July 14th, 2017

Profile Description

I started my professional journey in 2015, marked by a rich tapestry of individual and collaborative endeavors. The pivotal shift from a Customer Service role to my promotion as Operations Supervisor and eventually to Operations Manager has left an indelible impact on my life, significantly shaping my professional identity.

Over nine years, I've had the privilege of working with globally competitive companies, honing my communication skills to a level of excellence. My ability to articulate information clearly and concisely—whether through written communication, public speaking, active listening, or presentations—has been finely tuned.

In my most recent role, I demonstrated strong proficiency in managing product listings, processing orders, and handling customer inquiries across multiple e-commerce platforms such as Shopify and Amazon. My responsibilities included updating inventory, tracking and processing orders, and ensuring timely and accurate deliveries to customers. I also worked closely with suppliers and logistics partners to resolve order-related issues and maintain seamless operations.

I bring a wealth of experience as a Social Media Manager, where I successfully led a team of 12 social media specialists. I developed and executed innovative strategies to engage customers and drive sales through platforms like Facebook, Instagram, and Twitter. My role included crafting and managing promotional campaigns, analyzing performance metrics using tools such as Google Upgrade to see actual info and Facebook Insights, and implementing data-driven adjustments to optimize results. As a skilled Facebook advertiser, I have effectively planned and executed targeted advertising campaigns that increased brand visibility, generated leads, and boosted sales.
Additionally, I spearheaded email marketing initiatives via Klaviyo and Mailchimp, creating engaging content that enhanced customer retention and elevated brand awareness. My ability to combine creative strategy with performance-driven insights, foster a positive team culture, and deliver measurable results highlights my commitment to excellence in social media management, advertising, and email marketing.

Beyond my technical e-commerce, Facebook advertisement, and social media expertise, I have nine years of experience in customer service, utilizing platforms like Gorgias and Zendesk to effectively communicate with customers via email and chat. This experience has equipped me with excellent problem-solving and communication skills, ensuring inquiries are resolved efficiently and professionally. I am proficient in handling complex issues such as returns, exchanges, refunds, chargebacks, and claims.

Complementing my e-commerce and customer service experience, I have a solid foundation in finance and bookkeeping. I have maintained accurate financial records, tracked expenses, and assisted in preparing detailed financial reports, including profit and loss statements and cash flow analyses. This financial expertise allows me to contribute strategically to streamlining e-commerce operations and supporting the growth of your business.

I am enthusiastic about applying my extensive skill set to enhance your company's profitability and success. Open to further training and always eager to contribute innovative ideas, I am confident in my ability to make a meaningful impact. I warmly invite you to explore my portfolio and reach out with any questions or thoughts. Your inquiries are deeply appreciated, and I genuinely look forward to the chance to connect and collaborate with you.