Customer Support / Virtual Assistant / Graphic Designer

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

December 19th, 2024 (today)

Member Since

July 1st, 2017

Profile Description

With over a decade of experience in customer support, team management, and eCommerce operations, I bring a wealth of skills and dedication to every role I undertake. My professional journey has equipped me with the ability to adapt quickly, solve problems efficiently, and communicate effectively. Whether it’s managing customer interactions, optimizing workflows, or leading teams, I take pride in delivering excellence and building lasting client relationships.Professional Background:
I began my career in the BPO industry, where I honed my customer service skills, quickly rising to supervisory roles. I later transitioned to virtual assistance, where I took on responsibilities such as team management, client support, and administrative tasks. My expertise includes resolving customer inquiries, handling disputes, and streamlining processes to improve efficiency.My experience spans platforms like Shopify, Amazon Seller Central, Gorgias, and Freshdesk, enabling me to manage eCommerce operations seamlessly. From optimizing product listings to handling high-volume customer interactions, I have a proven track record of maintaining high satisfaction rates while driving business success.Technical Skills:Proficient in using customer support platforms like Zendesk, Gorgias, Freshdesk, and Intercom.Skilled in Shopify management, including product listing optimization, order tracking, and dispute resolution.Experienced in social media management and engagement on platforms like Facebook and Instagram.Adept at using tools like Canva and Adobe Photoshop for basic graphic design and content creation.Knowledgeable in video and audio editing using Adobe Premiere and Audition.Familiar with productivity tools like Slack, Trello, Asana, and Google Workspace.Key Strengths:Exceptional communication skills, with English proficiency rated at C2 (Advanced).Strong organizational and multitasking abilities, ensuring deadlines are consistently met.A proactive and solution-oriented mindset, always looking for ways to improve processes.A customer-focused approach, with a passion for building trust and ensuring satisfaction.Hobbies and Lifestyle:
Outside of work, I enjoy portrait and cosplay photography, where I combine creativity and technical skills to capture unique Upgrade to see actual infonts. I’m also an avid gamer, using online games to unwind and connect with friends. These hobbies not only keep me balanced but also inspire fresh perspectives that I bring to my professional work.Why Choose Me:
I am a dedicated, hardworking individual who values loyalty, growth, and continuous learning. I thrive in roles that challenge me to improve while providing opportunities to make a meaningful impact. Whether it’s managing customer support, optimizing eCommerce operations, or assisting in administrative tasks, I bring passion and professionalism to every project.If you’re looking for someone reliable, skilled, and committed to excellence, I’d love to collaborate and help your business succeed.