Amazon Catalog Specialist 

Overview

Looking for part-time work (2 hours/day)

at $12.00/hour ($528.00/month)

Bachelors degree

Last Active

April 29th, 2024 (316 days ago)

Member Since

June 30th, 2017

Profile Description

AMAZON EXPERIENCE: 

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My Amazon Guy 
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AMAZON SPECIALIST 4 
March 1, 2023 - present

-Ensure that accounts are properly worked on in a timely fashion and that deliverables to the client are of pristine quality before forwarding the work output to the project manager.
-Produce Sales and Advertising Reports.
-Work on catalog merchandising and troubleshooting tasks with proficiency. This includes manual updates, uploads, and flat files. 
-Learn proper sheet management and apply tech savviness to get the job done as efficiently as possible.
-Produce Competitor Research, keyword research, SEO, and other different SEO-related tasks like producing keyword tracking reports, indexation reports, and alike.
-Ensure that all SEO and Copy work is compliant with Amazon’s Policies.Perform ongoing keyword optimization and competitor analysis and optimize listing copy when necessary.
-Make sure that optimization steps are aligned with the account strategies that the client and Brand Manager had agreed upon.

AMAZON PARENTAGE GUILD TRAINER
January 16, 2023 - February 28, 2023

-Assist Amazon Specialists with their Sales and Advertising Reports.Assist Amazon Specialists with catalog merchandising work, including but not limited to manual updates, uploads, and flat files.
-Assist Brand Management Guilds when their task bandwidth is high.
-Conduct training sessions with the Guild Rovers and Trainers to provide the best support the Brand Management needs.
-Take accountability for the tasks and assignments - SOP creation & updates, website orders. 
-Particular Focus on Amazon Parentage and bulk uploads.Joins all team syncs and company-wide meetingsFluidly transition to another role within the company to assist different departments and teaUpgrade to see actual infombers according to the company’s needs.

AMAZON CATALOG MERCHANDISING SPECIALIST 3
August 16, 2021 - January 13, 2023

-Create listings manually and via flat fileParentage creation both in Seller Central and Vendor Central Platform
-Fixed flat file errors  
-Working with the Amazon Case Manager to push through changesMaintain database of catalog issues and updates
-Create parentage and fix parentage or variation issues 
-Manage all flat files and updates as necessary.
-Merge Listings and Reviews
-Update Category or Browse Nodes
-Apply for GTIN Exemption & Update UPC Upload images, videos, and A+ Content

JUNIOR AMAZON SPECIALIST 
March 2022 - April 22

-Manage client accounts under an Account Manager. 
-Fulfill any other role duties as directed by the assigned project manager.
-Facilitates and tactically acts upon core MAG services of PPC, SEO, Design, Catalog merchandising, and troubleshooting. 
-Ensure work and services get properly delivered and executed on the client's accounts. 
-Perform Daily Account ManagementCreate tasks for different teams - SEO, Creative, Copywriting, A+ Storefront, etc.Attend biweekly scheduled meetings with the account managers and clients.
-Send reports and communicate with the clients.
-Perform auditing process of the inventory/account.Reconciling shipment discrepancies.
-Monitor account issue/s

AMAZON CATALOG SPECIALIST 
August 2021 - March 2022

-Upload proposed copies of the listings manually or via flat fileMake sure all the uploaded attributes have been updated on both backends and on Amazon Detail Page
-Filed tickets to Amazon Seller Support
-Create Skeleton listings manually and via flat file Create parentage and add ASIN to a parentage
-Send weekly reports to clients 
-Check and monitor late orders or shipments of the account/s
-Upload A+ Content, images, and videos 

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Teleperformance
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Amazon Seller Support
AMAZON SELLER SUPPORT - LOST INBOUND SHIPMENTS
September 21, 2015 - August 16, 2021 

Responsibilities and Duties:
-Subject Matter Expert in Handling Items from Inbound Shipments
-Utilizes various internal systems and tools to identify the valid defect and reimbursement
-Dedicates to looking for strong evidence to prove the point of view when it comes to subjective judgement
-Delivers various logical and accurate investigations according to the needs of different sellersKeeps the email accurate and professional when handling sensitive information to protect the interests of the company and sellers
-Manages time effectively and independently to research seller accounts logically and responds to case requests from sellers

FBA - AMAZON SELLER SUPPORT
Responsibilities and Duties:

-Demonstrates end-to-end ownership of every seller interaction coupled with proactive problem-solving and provides exceptional support to sellers.
-Exhibit effective, clear, and professional written and oral communication.
-Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
-Maintains a positive and professional demeanour always portraying the company positively and effectively managing sensitive issues.
-Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
-Contributes to a positive team environment and proactively aids teaUpgrade to see actual infombers with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
-Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
-Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.