Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 18th, 2024 (12 days ago)

Member Since

June 30th, 2017

Profile Description

I bring over 7 years of experience in the BPO industry, with 3 years specializing in customer service. I have supported Telco, Tech, and online shopping accounts, handling roles such as order taking, customer service representation, and complaint resolution. Additionally, I spent 2 years as a Collection Specialist, managing payment concerns with efficiency and care. I expanded my skillset by working as an image annotator for an Australian company, responsible for accurately labeling and annotating images. Following this, I re-entered the BPO sector, joining TaskUs as a Lead Generation Specialist for a Healthcare Account, and later transitioning to a Content Moderator role at LetGo, where I reviewed and approved advertisements for a buy-and-sell platform. After nearly a year, I shifted my focus to the freelance industry, working remotely with Peak Support. My last role there was as a Talent Specialist for MarketerHire, where I matched high-demand freelancers with clients within a 48-hour, managing everything from reviewing profiles to coordinating interviews. Due to the pandemic, my role was downsized, but this allowed me to enhance my expertise in AI tools such as ChatGPT, Claude, Bard, and Jasper. I successfully transitioned into social media management and content creation, gaining hands-on experience. I also became a real estate virtual assistant, mastering lead generation through platforms like LinkedIn, Instagram, and Facebook. Most recently, I spent nearly 2 years with Growth Outsourced as an implementation specialist, where I honed my skills in LinkedIn prospecting and management. My diverse experience across customer service, AI tools, lead generation, and social media management, combined with my adaptability and continuous upskilling, make me well-equipped for dynamic roles in the digital and BPO landscapes.