COMPANY/POSITION/DESCRIPTION
Company: Your Outdesk Solutions Corp.
Rizal St. Cabangan, Legazpi City 4500 Albay, Philippines
Lead Generation Specialist (Non-Voice) / Remote (WFH)
August 08, 2022 - Present
- Prospecting, generating, and qualifying leads through online research
- Nurture leads, track, maintain and update leads
- Maintain and expand the company’s database of prospects by conducting research to find new leads
- Follow up with leads who have been contacted in the past
- Responsible for building a pipeline of leads - Meet business plans, quotas, and company objectives, generating leads through research, social media, and other networks.
Company: TMX Philippines Inc. (Timex Watches)
Customer Support Specialist (USA / Canada / Germany / UK)
September 2019 ~ March 2020
Inbound Calls
- Provide information to customers about their Timex watches, orders, and repairs.
- Process sales for customers, and/or walk them through the Timex website to help make an order.
- Help customers set up their watches (Analog/Digital/Smart Watches to its application)
Chat Support
- Provide information to customers
- Respond to customers' inquiries through E-mail.
Company: SVC PH Inc. is an affiliate of Executive Boutique Call Center
* Select Voice Com/SVC PH Inc.
10F Skyrise 2, IT Park Lahug Cebu City
July 30, 2015 – August 25 2018
Customer Service
– Australian Account Inbound and Outbound call (Independent helpdesk for various content providers)
Educate customers regarding their subscriptions and provide solutions to their concerns and inquiries.
Manage/Responds customer’s
Data Mining - Australian Account
Gathering company information such as Company Name, Phone numbers, Company size, Company fields and URL/Link.
Calling customers to ask permission to repost their Job Advertisement on our website, to create traffic.
Customer Service for Culinary Academy in Singapore
Provide correct information to the Singaporean Customers inquiries.
Assisting customers on their online application.
Virtual Personal Associate Outbound Representative (Australian Account)
Selling courses to Australian customers.
Fill out the registration form such as their Personal Information, Residential Address, Emergency Contact, Educational Background, Work Experience and walk them through the form that was sent to them via
Company: Executive Boutique Call Center PH. Inc
12F Skyrise 2, IT Park Lahug Cebu City
August 2, 2014 – July 29, 2015
Outbound Sales Representative
Roadside Assistance Campaign (Australian Account)
Calling Australian customers to sell our services for their motor vehicles competing with big companies in Australia like NRMA, RAC,RACV etc.
Company: Taking You Forward Inc.
SLL Bldg P. Remedio Street, Mandaue City, Cebu Philippines
March 2013 – April 2014
Outbound Sales Representative
Globalshopdirect (Online shopping)
Call existing customers and work to sell products and services offered by the company.
Sales Representatives may handle customer issues as well and are very persistent and customer-oriented.
Call existing customers to sell products
Cross-selling and up-selling sales calls to existing customers.
Process orders and update the customer's information.
Receive the return calls from the customers that have been called.
Do Inbound if necessary (high volume of calls), cross-selling and up-selling and processing customers orders.
Company: Globalwear Manufacturing Inc. – Central Warehouse (Sportscity Cebu International)
MEZ Lapu-Lapu, Cebu Phils
QC – Quality Control /Trimcard Approval
Check the trimcard against AD/BOM/TECK PACK, TRIMCARD, Production Management System, Quality Manuals (i.e. adidas bible or eroom) and Manufacturing Notice.
Ensure the timeliness, accuracy which must be done within the lead-time.
Responsible for reporting the discrepancy found to Taiwan Merchandiser through E-mail.
Ensures that SOP is followed in checking trimcards based on buyers’ requirements and specification.
Used for production/sewing line as their reference.
Skill
I'm a very dedicated person, can work with less supervision, willing to be trained and I'm always keen to finish my job on time.
Tools / Software Used
Hubspot
Apollo
Zerobounced
Google Search
Hunter
LinkedIn
Calltools
CRM system
Slack<8efe80624d780eba0c6493ec45140364
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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