Professional Customer Support/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Graduate of Bachelor of Arts major in Political Science
3rd year Bachelor of Laws

Last Active

December 1st, 2024 (2 days ago)

Member Since

June 19th, 2017

Profile Description

I am Upgrade to see actual info, a Customer Support specialist for 7 years. I am also a professional Admin support and an experienced community manager who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over five years.
I am a professional, detail-oriented, fast learner, and hardworking, team player individual, and I work with integrity. Experienced working under pressure and with strong problem-solving skills, I'm able to provide outstanding results.

Services Offered:
-Customer Support
-Social Media Management 
-Community Management 
-Lead Generation
-Data Entry
-Quality Assurance
-Team Lead

Key Skills:
Excellent verbal and written communication skills to effectively interact with customers.
Empathy and patience to understand customer concerns and provide suitable solutions
.Strong problem-solving abilities to address customer inquiries and troubleshoot issues.
Ability to handle irate customers with professionalism and de-escalate tense situations.
Proficiency in utilizing customer service software and ticketing systems such as Zendesk, Freshdesk, or Intercom.
Multitasking capabilities to manage multiple customer inquiries simultaneously.
Attention to detail to ensure accurate documentation of customer interactions.
Adaptability to learn and understand new products and services quickly.
Time management skills to meet response time and resolution time targets.
Positive attitude and willingness to go the extra mile to exceed customer expectations.

Work Experience:

Customer Service Support Representative | Simpledocfilings
 October 2021-present

Provided prompt and courteous customer support via email and live chat channels. Assisted customers with order inquiries, product information, and technical troubleshooting. 
Resolved customer complaints and issues to ensure a positive resolution.
Documented customer interactions and maintained accurate records in the company's CRM system.
Collaborated with cross-functional teams to escalate complex issues and ensure timely resolutions.
Participated in regular training sessions to enhance product knowledge and customer service skills.
Achieved high customer satisfaction ratings through consistent delivery of exceptional support.

Customer Service Associate | Awesome OS
Handled inbound customer inquiries through phone calls and email.
Assisted customers with order placement, tracking, and product-related questions.
Resolved billing discrepancies, processed refunds, and facilitated returns and exchanges.
Maintained a calm and professional demeanor when addressing customer complaints.
Collaborated with the operations team to streamline order processing and improve customer experience.
Participated in weekly teaUpgrade to see actual infoetings to discuss customer feedback and share best practices.

Education:
Bachelor of Arts in Political Science | Holy Cross of Davao College

Certifications:
Customer Service Excellence Certification
Customer Service: Problem Solving and Troubleshooting
Youtube Asset Monetization