Customer Service Representative

Overview

Looking for part-time work (3 hours/day)

at $9.00/hour ($594.00/month)

College Diploma

Last Active

November 11th, 2024 (2 days ago)

Member Since

June 14th, 2017

Profile Description

Hello! I’m Upgrade to see actual info, a dedicated customer service professional with a strong track record of managing and delivering exceptional support. With over 8 years of experience in high-volume, fast-paced environments, I specialize in helping businesses exceed customer expectations and solve problems efficiently. My goal is to ensure every customer interaction leaves a lasting positive impression. ????
I have led and developed customer support teams, handling up to 80 customers daily via phone, email, and chat, while maintaining high satisfaction rates. Whether you're looking for someone to improve your team's efficiency or handle complex support tasks, I’m here to assist!
Here’s How I Can Help You:
???? Outstanding Customer Service: Skilled at handling inquiries, resolving issues, and providing seamless support across various channels.
???? Team Leadership: Proven ability to lead and mentor teams, fostering a customer-first culture while boosting team productivity.
????? Problem-Solving: Adept at troubleshooting and resolving escalated customer issues quickly and effectively.
???? Process Improvement: Expertise in analyzing workflows, creating standard operating procedures, and optimizing service delivery.
???? Great Communication: Excellent verbal and written communication skills to ensure clear, empathetic, and professional interactions.
????? Tools Proficiency: Proficient in Zendesk, Salesforce, Shopify, Slack, and Airtable for managing tickets, customer data, and team collaboration.
When your customers are happy, your business thrives! ???? Let’s discuss how I can help you provide exceptional service and improve customer satisfaction.