Travel Sales, Customer Service Support and Travel Admin

Maintained accurate and comprehensive records of daily customer interactions, including phone calls, inquiries, and complaints, using Salesforce CRM. Documented customer concerns, feedback, and resolutions to ensure a seamless customer service experience and to support future follow-ups. Utilized Salesforce to track and update customer profiles, ensuring data integrity and real-time access for the team. Leveraged the platform’s reporting tools to analyze call trends, identify recurring issues, and provide actionable insights to management for process improvement. Ensured compliance with company policies and data protection standards while handling sensitive customer information. Collaborated with team members by updating shared Salesforce dashboards, ensuring alignment on customer engagement strategies and priorities.

Assisted clients in planning their travel by assessing needs and recommending destinations, transportation, and accommodations while providing expert guidance and exceptional customer service to ensure satisfaction and foster long-term relationships. Maintained detailed records using Salesforce, conducted customer surveys to gauge satisfaction, and stayed updated on industry trends and CRM tools through regular training.

Experienced travel industry professional with over 8 years of expertise in travel sales, customer support, and back-office operations across a range of global travel platforms. Proven ability to assist customers effectively via phone and email, providing personalized, well-researched solutions that meet their travel needs and budget. Skilled in building and maintaining strong client relationships through responsive and dedicated support, enhancing customer satisfaction and fostering repeat business. Known for a strong commitment to aligning customer needs with company goals, negotiating competitive rates, and delivering exceptional service that drives both customer loyalty and business growth.