Mark

Customer Service Expert/Team Lead

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Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

February 26th, 2025 (today)

Member Since

June 6th, 2017

Profile Description

I have 11 years of experience in the BPO industry, including 4 years in a financial account where I managed both inbound and outbound calls for loan processing for U.S. clients. During my time in this role, I was recognized as the Top Sales Representative for two consecutive years before being promoted to a leadership position. My expertise in customer service and team management within the financial sector has provided me with extensive knowledge of executing tasks effectively.
Additionally, I spent 3 years as a Team Leader for a lead generation campaign, where I assisted professionals in acquiring better IT products and services while focusing on team goals and improving overall performance.
I also worked for nearly 5 years as a Process Specialist in a retail account, primarily dealing with order-taking and customer service.
Currently, I serve as a Team Leader for a customer service account in the retail program. In this role, I manage a diverse team while consistently maintaining professionalism and a strong work ethic.
Throughout my experience working with the U.S. Upgrade to see actual infoet, I have learned the importance of establishing good rapport with clients and diligently following through on projects until completion.