10+ years Customer Service Level Expert | Admin |SEO

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

Associates degree

Last Active

November 28th, 2024 (today)

Member Since

June 5th, 2017

Profile Description

Looking for a dedicated virtual
assistant for the long term? With over 10 years of customer service experience
and 2+ years as an analyst, I'm ready to support your business. Here’s what I
offer:
Customer Service
Delivering top-notch support through
calls, emails, live chats, and SMS.
Addressing inquiries, resolving issues,
and ensuring customer satisfaction.
CRM Management
Updating and managing customers
relationship management (CRM) systems with appointment-related data.
Lead Generation
Using lead generation platforms and
direct outreach to attract potential customers and drive business growth.
Outreach
Initiating contact with leads via email,
phone calls, or other channels to schedule appointments.
Schedule Management
Efficiently managing calendars,
appointments, and scheduling activities to ensure optimal time utilization
and avoid conflicts.
Follow Up
Conducting post-appointment follow-ups to
gather feedback and address any questions or concerns.
Workflow Management
Streamlining workflows, identifying
bottlenecks, and implementing efficient systems to boost productivity and
collaboration.
Premium Email and Live Chat
Support
Enhancing customer satisfaction through
high-level, timely, and well-crafted email and live chat responses, customers feel welcome and engaged with your brand.
Data Entry and File Organization
Efficiently inputting and organizing
data, ensuring accurate and structured records for easy retrieval and
analysis.
Blog Creation
As a dedicated Blog Creation Specialist,
I bring a comprehensive skill set in designing, developing, and
maintaining engaging and user-friendly blogs. My expertise spans from
conceptualizing content strategies to implementing SEO best practices,
ensuring high visibility and reader engagement.
Content Strategy Development:
Craft and execute content plans tailored
to target audiences, driving traffic and engagement.
Platform Management
Proficient
in using various blogging platforms such as WordPress, Blogger, and
Medium.
SEO Optimization
Implement
SEO strategies, including keyword research, meta descriptions, and link
building, to enhance search engine rankings.             
Visual Design
Create visually appealing layouts and
incorporate multimedia elements to enhance content readability and appeal.
Audience Engagement
Utilize social media and other
promotional tools to share blog content, fostering a loyal reader base and
increasing blog traffic.
Analytics and Improvement
Monitor blog performance using analytics
tools, derive insights, and continuously refine strategies to improve
content impact.
I’m an enthusiastic and
versatile professional, ready to enhance your business journey and make it
smoother and more successful. Interested? Send me a message, and we can
schedule a discovery call to discuss how we can elevate your customer service
together. **wink* Let's collaborate today!