COMPREHENSIVE E-COMMERCE SERVICES
• Online Store Set Up
Establish your websites and brand pages with a focus on seamless user experience and brand voice embodiment
• Comprehensive Listing Management
Elevate your product pages and optimize content for SEO
• B2C & B2B Order Management
Ensure your customers have a satisfactory after-sales experience
• Feedback Management
Ensure a healthy brand reputation by overseeing reviews across different platforms and managing negative feedback
• Inventory Management
Analyze stock levels and coordinate with suppliers and manufacturers
• KB & SOP Development
Create clear, comprehensive knowledge bases and standard operating procedures
DIGITAL MARKETING
• SEO Copywriting
• Keyword Research
• Social Media Management
• Influencer Outreach
• Promotions Management
• Promotional Design
•
CUSTOMER SERVICE
•
• Chat Support
• Phone Support
• Managing B2B & B2C Customer Accounts
• Writing Canned Responses
• Managing Helpdesk Automations
• KB & SOP Development
ADMINISTRATIVE SUPPORT
• Data Entry & Management
• Task Management
•
• Transcription
• Reports Generation
Thank you for taking the time to check out my profile :) If you want to know more about how I can help you and your team succeed, please feel free to reach out!
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
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