Jo

PH PlUpgrade to see actual infoing and Merchandising Coordinator - Back Office

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Level

Last Active

October 14th, 2024 (17 days ago)

Member Since

May 16th, 2017

Profile Description

-Senior Warehouse Coordinator -I specialize in customer service support.-Provide order tracking status.-Provide advice when to proceed with a replacement, credit, or refund.-Familiar with carriers like FedEx, UPS, USPS, Lasership, Ontrac, Grand Husky, LSO, 
-DHL, Pitney Bowes, Asendia, Landmark among others- Investigate trends with order status/tracking -Understand trends in inventory and replenishment-Monitor order status and request for priority or expedited shipping as needed.

Systems or Tools used
Excel - basicGoogle DocsGoogle SheetsGoogle KeepMS WordZendeskGladlyShip StationHigh Jump /Korber Upgrade to see actual infoLatticeSlackMS TeamsVPN ConnectRecurlyShiplist
Prior to my current job, I had been a voice,  chat, and email customer service representative. My main tasks are to answer phone calls and cater to customers' questions and requests about billing, order status, service status, shipping status, as well as order entry.  I became familiar with systems or tools like Siebel, Excel, Google Docs,  Google sheets, MS Word, Zendesk, Gladly, Ship Station, High Jump/Korber One,  and Looker to name a few. 

Top Skills

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support

Experience: Less than 6 months

Customer Support » Email Support

Office and Administration » Data Entry

Experience: 2 - 5 years

I ensure that all important details, like inventory, sale price, number of items ordered, Sale tagging are encoded in the system/tool accurately. One mistake information will affect all other details and will prompt errors in reports.

Office and Administration » Email Management

Office and Administration » Microsoft Excel

Basic Information

Age
48
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  126
DISC
Dominance: 36%
Influence: 20%
Steadiness: 25%
Compliance: 18%
English
C2(Advanced/Mastery)
Uploaded ID
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