Current Employment Status:
Hired Part Time on Mar 26, 2024

Catherine

Email and Chat Support, Business Development

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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

November 24th, 2024 (today)

Member Since

May 12th, 2017

Profile Description

My name is Cate and I have experience as an email and chat support via Zendesk for 4 years with an Ecommerce store and Real Estate platform also a 1 year experience with a call center setup. I believe in fully assisting customers' needs in order to achieve customer satisfaction and willing to learn new tools.

I handled Zendesk and Shopify on adding products, canceling/duplicating an order, processing a refund, and handling disputes. I also did some social media posting and Shopify/Amazon listing. I am based in the Philippines and equipped with a laptop along with a reliable internet connection. I can be reached through email, chat, or skype.

I have 9 years of experience with product photo editing with other e-commerce websites as well.

My skills are:
-Changing/ removing backgrounds for product photos
-Adding/removing watermarks
-Social media posting and scheduling via Later (Twitter, Pinterest, IG, FB)
-Data Scraping and Lead Gen (IG and LinkedIn)
-Email and chat support through Zendesk, RichPanel, ReAmaze, Gorgias and Intercom
-Shopify, Sezzle, and PayPal chargebacks

Tools I use:
-Gorgias
-Adobe Photoshop
-Canva
-Google Sheets
-Gmail
-Gramblr
-Asana, Trello, and Slack
-Zendesk
-Shopify
- Intercom
-ShipStation
-WooCommerce
-RichPanel
-ReAmaze
-Later
-BaseCamp

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Other Skills

Design » Adobe » Photoshop

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Office and Administration » Translation

Basic Information

Age
35
Gender
Female
Website
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Address
Sorsogon, Bicol
Tests Taken
DISC
Dominance: 22
Influence: 9
Steadiness: 46
Compliance: 22
English
C2(Advanced/Mastery)
Government ID
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