Email and Chat Support Superstar (Amazon and Shopify)

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (today)

Member Since

May 11th, 2017

Profile Description

Customer Service Manager for 4 years. Amazon Account Manager for 3 years. All around Virtual Assistant for 3 years. 

CS Experience:
- Respond to Buyer Messages via Amazon Seller Central
- Handle return requests

- Check and monitor Feedback on a daily Basis

- Handle AZ claims
- Process customer account adjustments

- Coordinate with Suppliers regarding order status and getting credit for order issues
-Placing orders with suppliers and also using cash back tools.

-Coordinating with Freight companies regarding shipment status and BOL requests

Email Management:
-Assist customers about their orders and correcting post sales problems.

-Ensure customer service emails and calls are answered and done in a timely, efficient and
knowledgeable manner.

-Resolve customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

System and Process Workflow:
-Identify system and workflow improvements to enhance efficiency.

Managerial Experience:
-Maintain financial accounts by processing customer adjustments

-Ensure timely processing of customer orders and helps resolves customer disputes.

Ensure timely processing of customer orders and helps resolves customer disputes.

-Daily Monitoring of Buyer Messages, ensuring that all messages are responded within agreed SLA
-Monitor Claims and executing proper representation on Amazon

-Check and Monitor Inventory (inbound Items for Amazon Seller)

-Prepare PO’s for Vendor Central
Team Lead Experience:
-Conduct quality evaluation twice a week per agent

-Conduct one on one feedback session twice a week per agent 
-Accomplish coaching logs and participate in bi-weekly calibration 
-Preparing scorecards