Work Experience
Nov 2018 - April 2024
Roll Products Inc/ CrossFit Benedictus/Restored Traditions
Executive Assistant/Project Manager/Customer Service Representative/Graphic Artist/Social Media Manager/General Virtual Assistant/Content Creator
- Maintained and updated the executive’s calendar Prioritized daily, weekly, and monthly schedules
- Drafted letters,
- Assisted in planning and executing special projects and events Conducted thorough research and compiled data to support projects
- Monitored project timelines, deliverables, and progress- Provided personalized assistance to the executive as required.
- Managed daily operations, delegated tasks, and provided guidance to tea
- Handled escalated inquiries and complaints, ensuring customer satisfaction- Monitored team performance using KPIs, conducted reviews, and implemented improvement plans.
- Analyzed and improved customer service processes for efficiency.
- Defined project scope, goals, and deliverables; developed detailed plans and schedules.
- Identified potential risks, developed mitigation strategies, and resolved issues during projects.
- Tracked project progress and prepared regular status reports Developed visual content, including illustrations and graphics, for various media platforms.
- Curated and scheduled engaging content across social media platforms to enhance brand presence.
May 2018 - May 2024
BrandCentric Ecommerce
Customer Service Representative
- Handled customer service inquiries
- Removed of negative feedback
- Responded to amazon reviews
- Managed cases related to negative removal feedback/stranded inventory/bin check etc; managing performance metrics
- Managed a-z claims
March 2014 - May 2018
Petlet Inc.Project Manager/Executive Assistant/Team Lead
- Provided leadership and management for operations comprised of contact center and customer care
- Established measurable goals and assist subordinates with roll out.
- Participated as a key member of integration team to develop and deliver innovated solutions- Implemented quality assurance program
- Initiated strategies to avoid customer dissatisfaction Handled guest services front liners
- Did weekly coaching to agents
- Answered
- Assisted owner managing her to do list (appointment setting, calendar reconciliation, paying bills, answered her personal
- Rostered cleans for housekeepers, made sure that they are informed of their weekly assignments and any last minute bookings
- Did month end reports (occupancy, forward bookings, reviews)
- Bi-weekly reviewed occupancy reports to make sure that vacant property rates submitted to owner for a price change to reach 90% monthly occupancy
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 2 - 5 years
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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