Project Manager Team Leader Executive Asst Virtual Asst

Overview

Looking for full-time work (8 hours/day)

at $11.50/hour ($2,024.00/month)

Bachelors degree

Last Active

September 4th, 2024 (4 days ago)

Member Since

May 10th, 2017

Profile Description

Work Experience

Nov 2018 - April 2024

Roll Products Inc/ CrossFit Benedictus/Restored Traditions 

Executive Assistant/Project Manager/Customer Service Representative/Graphic Artist/Social Media Manager/General Virtual Assistant/Content Creator

- Maintained and updated the executive’s calendar   Prioritized daily, weekly, and monthly schedules
- Drafted letters, emails, reports, and other documents with accuracy and professionalism- Ensured action items were followed up on promptly to meet deadlines
- Assisted in planning and executing special projects and events    Conducted thorough research and compiled data to support projects
- Monitored project timelines, deliverables, and progress- Provided personalized assistance to the executive as required.
- Managed daily operations, delegated tasks, and provided guidance to teaUpgrade to see actual infombers effectively
- Handled escalated inquiries and complaints, ensuring customer satisfaction- Monitored team performance using KPIs, conducted reviews, and implemented improvement plans.
- Analyzed and improved customer service processes for efficiency.
- Defined project scope, goals, and deliverables; developed detailed plans and schedules.
- Identified potential risks, developed mitigation strategies, and resolved issues during projects.
- Tracked project progress and prepared regular status reports    Developed visual content, including illustrations and graphics, for various media platforms.
- Curated and scheduled engaging content across social media platforms to enhance brand presence.

May 2018 - May 2024

BrandCentric Ecommerce

Customer Service Representative

- Handled customer service inquiries
- Removed of negative feedback
- Responded to amazon reviews
- Managed cases related to negative removal feedback/stranded inventory/bin check etc; managing performance metrics
- Managed a-z claims


March 2014 - May 2018 

Petlet Inc.Project Manager/Executive Assistant/Team Lead

- Provided leadership and management for operations comprised of contact center and customer care
- Established measurable goals and assist subordinates with roll out.
- Participated as a key member of integration team to develop and deliver innovated solutions- Implemented quality assurance program
- Initiated strategies to avoid customer dissatisfaction   Handled guest services front liners
- Did weekly coaching to agents
- Answered email/chat queries if service level is down
- Assisted owner managing her to do list (appointment setting, calendar reconciliation, paying bills, answered her personal emails, etc)
- Rostered cleans for housekeepers, made sure that they are informed of their weekly assignments and any last minute bookings
- Did month end reports (occupancy, forward bookings, reviews)
- Bi-weekly reviewed occupancy reports to make sure that vacant property rates submitted to owner for a price change to reach 90% monthly occupancy