VA|Fraud & Chargeback Analyst

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

October 15th, 2024 (31 days ago)

Member Since

April 28th, 2017

Profile Description

With 6 years of experience in the BPO industry, I have build the skills necessary for roles in customer service, social media management, and more. My key skills and experiences include:Content Moderation: - Identifying and removing prohibited content and taking action on copyright, counterfeit, and trademark claims (DMCA) Customer Service:- Provide assistance to customers' issues and concerns via email. Fraud Investigation: - Handling flagged user accounts for potential fraud and managing escalations from various departments.- Detecting and preventing fraudulent transactions and activities that may result to chargeback. Additional skills and experiences:- Social media management, graphic design, and customer support. - Proficiency in tools/software such as Acuant, Braintree, Kount, Zendesk, and other moderation tools.- Order cancellation, refund processing, and chargeback management.- Administrative support including social media management (Facebook) and general administrative Upgrade to see actual infotable accomplishments:- Consistent top performer and recipient of Agent of the Year award inUpgrade to see actual info.- Recognized with the opportunity to travel to various locations in the Philippines as an incentive. Best,Reily