Juma
Customer Experience Ambassador | Quality Assurance Auditor
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
November 25th, 2024 (today)
Member Since
April 22nd, 2017
Profile Description
With over 10 years of experience in the Customer Service industry, I have honed a diverse skill set that includes:
- Exceptional communication skills
- Proficiency in handling customer inquiries and resolving issues
- Expertise in upselling and cross-selling products
- Efficiently managing inbound and outbound calls
- Experience in processing orders, returns, refunds, and warranty claims
In my role as a Quality Auditor, I specialize in conducting comprehensive research across various contact platforms to ensure accuracy and compliance. My responsibilities include:
- Inputting data into spreadsheets for audits conducted at different frequencies.
- Maintaining discretion while conducting unbiased and objective reviews of agents' interactions.
- Identifying and reporting coaching opportunities to enhance agent performance and customer satisfaction.
I am passionate about delivering excellent customer experiences and thrive in fast-paced environments. With a keen eye for detail and a commitment to maintaining high-quality standards, I contribute to optimizing operational efficiency and improving overall service quality. Connect with me to discuss opportunities for collaboration or to learn more about my professional experience!
Top Skills
Other Skills
Basic Information
- Age
- 38
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 33
- Influence: 7
- Steadiness: 35
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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