Customer Service Representative
-Manage large amounts of inbound and outbound calls in a timely manner.
-Follow communication “scripts” when handling different topics.
-Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
-Seize opportunities to up sell products when they arise.
My expertise includes maintain the database by entering new and updated customer and account information. Preparing and sorting documents for data entry. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Manage different tools ,
I have Proficient typing skills, Computer skills, and a knowledge of relevant software packages. And Good communication skills, both written and verbal. I was known as most the reliable, responsible and highly organized person. I am committed to helping your business grow to bring in more revenues to your business. I'd like to hear from you soon.
Experience: 2 - 5 years
Experience: 1 - 2 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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