Current Employment Status:
Hired Part Time on Oct 29, 2024
I bring a diverse skill set that spans Technical, Billing, and Customer Support, along with sales experience in both inbound and outbound roles for a travel ticket agency and a web design company. My strong performance in each role has consistently led to promotions, including being a Team Lead and Trainer during my time at Google. Most recently, I contributed to the rapid growth of Remind Tutoring, an online platform, by establishing its entire customer and teacher support structure. This included developing quality guidelines, creating customer support processes, training staff, and setting up reporting metrics to ensure success.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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