Customer Service/Technical Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Undergrad

Last Active

November 5th, 2024 (4 days ago)

Member Since

April 10th, 2017

Profile Description

I was working with customer service for more than 3 years and technical support for 2 years. From that experience, I have honed my skills in clear communication, problem-solving, and managing customer relationships. My role has involved addressing a wide range of customer inquiries and issues, which has enhanced my ability to provide effective solutions and maintain a high level of customer satisfaction. My expertise includes handling complex situations with empathy and professionalism, ensuring that each customer interaction is handled smoothly and efficiently. Throughout my career, I have developed a deep understanding of various products and services, allowing me to offer accurate information and personalized recommendations. My experience with customer service software and CRM systems has enabled me to manage inquiries efficiently and contribute to process improvements. I continuously strive to gather and apply customer feedback to enhance service quality and drive positive outcomes for both customers and the organization.

I also have experience in Fraud Detection and Chargeback Reversal for almost 5 years. From that experience, I have developed a deep expertise in detecting, investigating, and mitigating fraudulent activities and chargeback disputes. My role involves analyzing transaction patterns, assessing risk, and implementing preventive measures to safeguard the organization against financial losses. I excel in identifying suspicious activities, investigating complex cases, and collaborating with other departments to resolve issues and reduce fraud-related losses. In addition to my analytical skills, I am proficient in using fraud detection tools and chargeback management systems, ensuring that all processes comply with industry standards and regulations. My experience has also enabled me to effectively communicate findings and recommendations to stakeholders, providing actionable insights to enhance overall fraud prevention strategies and improve financial security.

In my most recent role as a product lister for over two years, I have been responsible for creating and managing detailed product listings across various e-commerce platforms. This involves gathering accurate product information, crafting compelling descriptions, and ensuring high-quality images are used to attract and engage customers. My focus has been on optimizing listings to improve search visibility and drive sales while maintaining consistency and accuracy across all product entries.Additionally, I have managed inventory updates, addressed discrepancies, and monitored performance metrics to make data-driven adjustments. My experience has enhanced my skills in using e-commerce tools and SEO strategies, allowing me to effectively contribute to the growth and success to the company.