Karen

Medical Record Specialist|Personal Injury Law Firm Assistant

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Overview

Looking for part-time work (4 hours/day)

at $10.80/hour ($950.40/month)

Bachelor of Science in Business Administration Major in Entrepreneurial Marketing

Last Active

September 19th, 2024 (52 days ago)

Member Since

March 29th, 2017

Profile Description

"ONE OF MY BEST HIRES ON UPWORK, SHE WAS EXTREMELY HELPFUL AND VALUABLE IN HELPING ME WITH MY BUSINESS"

I have more than 3 years of working experience in BPO as Technical Support and Customer Service Representative. And more than 4 years of working at home experience as Email and Phone Support/ Virtual Assistant.

Strong background in handling customer inquiries via phone, ticket and email, order placement, refund and returns processing and order fulfillment with tracking.

I provide experience in the following areas:
- Microsoft Office with intermediate level skills in Word, Excel and Power point.
- Google Docs and Google Spreadsheets
- Data Entry and Management
- Order Processing, Submit Dispute Evidences through Stripe
- Order Fulfillment and Discount creation through Shopify
- Answer tickets via Zendesk
- Uploading of Orders and Tracking using 3PL
- Phone Handling using Ring Central
- Email Handling using Gmail  

No matter the length of the project, my goal is to make your business run smoother. I always have eyes open for ways to increase productivity and add new learnings and skills along the way. Doing more than is expected, trying a little harder and going above the norm is what I do.
Feel free to send me a message if you think I can be an asset to your team.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Customer Support » Technical Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Professional Services » Legal Services

Real Estate » Lead Generation

Basic Information

Age
33
Gender
Female
Website
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Address
Buenavista, Agusan del Norte
Tests Taken
IQ
Score:  141
DISC
Dominance: 36
Influence: 7
Steadiness: 42
Compliance: 15
English
C1(Advanced)
Uploaded ID
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