Merie

Helpdesk Support

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Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

College level

Last Active

November 24th, 2024 (yesterday)

Member Since

March 22nd, 2017

Profile Description

Dedicated and customer-focused IT Helpdesk, Technical Support, and Customer Service professional with years of experience providing end-users technical support and troubleshooting solutions.
Proficient in diagnosing and resolving hardware, software, and network issues for both Windows and macOS platforms.
Skilled in utilizing ticketing systems such as Zendesk, JIRA, SalesForce, AutoTask, and ServiceNow to ensure timely resolution of support requests and efficient iUpgrade to see actual info tracking. Strong communication skills with the ability to translate technical concepts into user-friendly language, facilitating effective communication with non-technical users and clients.
Proactive in staying updated on the latest technologies and industry best practices to deliver optimal IT support services.
Amenable to working at home with a good working computer with a stable internet connection.

Basic Information

Age
41
Gender
Female
Website
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Address
PASIG CITY, Pasig
Tests Taken
IQ
Score:  118
DISC
Dominance: 31
Influence: 31
Steadiness: 21
Compliance: 21
English
C1(Advanced)
Government ID
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