ECommerce Virtual Assistant I Video Editor I CSR I Quality Analyst

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree

Last Active

September 28th, 2024 (122 days ago)

Member Since

March 18th, 2017

Profile Description

An individual who has over 10 years of work experience in giving exceptional customer service via different tools. For over 7 years working as a freelancer, my skills have been developed and I became well-versed in the dropshipping model.

Below is my skillset for your reference:
•Customer Service & Technical Support Skills (over 10 years):
-Email and Chat Support platforms: Freshdesk, ReAmaze, Kayako, Zendesk, Bliss, Groove, LivePerson, Gmail, Gorgias, Tawk.to, and BoldChat
-Average typing speed: 40wpm with 98?curacy
-Basic PC and Networking Troubleshooting
-Following 4 important KPIs: CSAT, Response Time, First Contact Resolution, Follow Through

•eCommerce Dropshipping VA Skills (5 years +):
-Strong knowledge of Shopify, Facebook Marketplace
-Project Management Tool: Asana, Trello
-Product Research:
-following some guidelines to search for winning products
-research using Facebook, AdSector, Social Ad Scout, Power Ad Spy, Commerce Inspector, AliExpress, Ecomhunt, Pexda

•Product Upload (manual and automated)
-copywriting and proofreading of product descriptions
-searching for high-quality photos and gifs
-adding good reviews for the product: manual, Loox, and other apps

•Creatives:
-Designs and watermarking: Adobe Photoshop
-Video editing: Camtasia and Filmora (exploring Adobe Premiere)
-Slide videos: Clipman

???Facebook Business Manager & Adchill
-ABO/CBO Campaign Setup
-Customs and LLAs audiences
-Interest and LLAs adsets
-Image or Video Ads and ad copy
-Basic Scaling

•Order fulfillment:
-Dropified App; Oberlo; Manual fulfillment; Spocket; Dropcommerce; DSer; Eprollo
-Coordinating with the warehouse to make sure all orders get fulfilled

•Supplier management:
-Dealing with AliEx suppliers
-delivery status follow up; order issues; disputing orders

•Customer Service
-Email handling related to customer complaints
-Creating canned responses
-Handling PayPal disputes, chargeback and refund issues

•Influencer Management
-Researching qualified influencers to promote the product
-Reaching out to influencers for collab
-Following up on deliverables

•Social Media Management: Facebook and Instagram
???Email Marketing: MailChimp, Klaviyo
•Generating Reports
•Staff management: daily productivity monitoring
•Web-based apps: Google Docs, Sheets and Drive
•Proficiency in Microsoft Office, especially Word, Excel, and Powerpoint.

•Project Management
-Handling Customer Service Team
-Handling Product Testing Team

•Amazon FBA
-Basic Listing Optimization
-Creating EBC or A+ content
-Basic PPC
-Generating Reports: Search Terms & Campaigns

•QA Skills (2 years):
-Strong attention to detail.
-Highly Organized
-Audited completed email and chat support interactions to check the quality of customer service an agent provides and to make sure processes are aligned with the client's standards.
-Provided feedback and input notes for weaknesses and strengths.
-Performed DSAT root cause analysis (RCA).

•Work Ethics:
-Highly organized and able to complete multiple tasks on time.
-Positive attitude
-Ability to work independently and take initiative.
-Able to think out of the box, with an interest in learning new things.
-Good Communicator
-Quick learner, Efficient, Reliable & Hardworking

I aim to make a positive impact on the client that I'll be working with and deliver quality output on time while enhancing my skills and capabilities. I look forward to working with you and helping you grow your business.