• Manage Team
• Lead Project Management
• Develop work and task processes to ensure the utmost quality for clients
• Build Customer/Client Relations
• Facilitate and Lead Training/Coaching and Support to new hires and internal team
• Develop and strategize work processes that aim to continuously develop an organization's approach to challenges and maintain efficient communication and implementation of projects
• Define project scope, goals, and deliverables
• Create/Coordinate on schedule to realize the project timeline
• Monitor and provide analysis and insights on project progress/assessment
• Continuously learn and implement (Account Associate's) advanced tasks.
• Delegate tasks and provide constant support to the team
• Plan and implement short and long-term goals
• Determine learning programs in line with Digital Marketing, SEM, CRM, and spearhead initiatives to maximize the team's potential and capacity
• Identify and assess the team's strengths and weaknesses to create a more tailored-fit training and coaching.
• Effectively manage the team by understanding their skills and overall capabilities.
• Lead and maintain strong communication with the team, clients, counterparts, and project managers
• Provide Client Service & Customer Relationship Management (CRM)
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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