Sr. Technical Support Specialist/IT Service Desk

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

January 11th, 2025 (2 days ago)

Member Since

March 10th, 2017

Profile Description

Software Applications:
Proficient in Microsoft Office Suite, with foundational knowledge in Photoshop and PDF management. Experienced in both Windows and macOS environments, and familiar with a variety of smartphone applications for iOS and Android platforms.Software Development:
Basic proficiency in Visual Basic programming, enabling a foundational understanding of software development concepts.Website Development:
Knowledgeable in PHP and MySQL, with hands-on experience in web development projects that enhance user engagement and functionality.Customer Relations:
Demonstrated experience in sales and after-sales support for IT products, coupled with a comprehensive understanding of company offerings and client needs.Technical and Customer Support:
Proven track record in delivering exceptional technical and customer support through both voice and non-voice channels, ensuring client satisfaction and effective issue resolution.Operations Support:
Solid background in operations management, focusing on the handling of escalation tickets, report preparation, client updates, and data extraction to meet specific requirements.Problem-Solving:
Strong analytical skills with a proactive approach to identifying challenges and implementing effective Upgrade to see actual infomunication Skills:
Excellent verbal and written English communication skills, facilitating clear and productive interactions with clients and teaUpgrade to see actual infombers alike.