Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

College Undergraduate

Last Active

April 5th, 2025 (2 days ago)

Member Since

March 9th, 2017

Profile Description

With over 9 years of experience in customer service across diverse industries, including healthcare, telecommunications, and education, I am a dedicated and empathetic professional skilled in delivering exceptional support. My expertise lies in managing inbound and outbound calls, resolving customer inquiries, troubleshooting issues, and providing accurate, clear information in a friendly and professional manner.
In my role as a Healthcare Specialist at Optum Global Solutions, I handled calls from elderly members, providing detailed information on their healthcare plans, coverage, and benefits. I also collaborated with healthcare professionals and government agencies to update critical member information. My experience at Afni Inc. further strengthened my customer service skills, where I assisted customers with troubleshooting, billing concerns, and account management for a leading internet and home phone provider.
Additionally, as an Application Specialist at Alta Resources, I helped clients navigate healthcare insurance applications, ensuring that all necessary documentation was accurately completed. I also worked as an ESL Teacher, where I developed strong communication skills by teaching English to Korean students, helping them understand complex concepts in an accessible way.
I am committed to providing outstanding customer experiences and am passionate about solving problems and ensuring customer satisfaction. With strong communication, multitasking, and problem-solving skills, I am confident that I can contribute positively to your team and help deliver high-quality service to your customers.