I had nine years of experience in the BPO industry and nearly seven years as a remote employee, I am confident that I would be a strong asset for your team.
I bring a wealth of experience in handling customer and technical support for calls, chats and
In my previous role with an Australian company, I began as an agent booking appointments for sales closers. Through consistent top performance, I was promoted to Team Leader, achieving a record number of leads converted, totaling approximately $300,000 in 4-5 months. My expertise extends to providing excellent customer service in various interactions, including business-to-business and human-to-human, as well as basic technical support.
During my tenure at a prominent software company, I led the account for high-end business partners as a Concierge. This role involved managing monthly meetings with top-tier clients, addressing
I also have experience in sales across different industries, such as medical supplies, education, and promoting a stock listed marijuana company in the stock market. Additionally, I have managed insurance accounts, covering benefits, coverage, billing, and claims. Throughout my career, I have held roles as a communication and product trainer, subject matter expert (Tier 3), and team leader.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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