Customer Service Specialist

Overview

Looking for part-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

November 30th, 2024 (today)

Member Since

March 1st, 2017

Profile Description

I had nine years of experience in the BPO industry and nearly seven  years as a remote employee, I am confident that I would be a strong asset for your team.
I bring a wealth of experience in handling customer and technical support for calls, chats and emails, processing refunds, addressing product inquiries, order inquiries, and providing ongoing product support. I am well-versed in using CRM programs such as Zendesk, Shopify, Spiffy, HubSpot, and other similar platforms.
In my previous role with an Australian company, I began as an agent booking appointments for sales closers. Through consistent top performance, I was promoted to Team Leader, achieving a record number of leads converted, totaling approximately $300,000 in 4-5 months. My expertise extends to providing excellent customer service in various interactions, including business-to-business and human-to-human, as well as basic technical support.
During my tenure at a prominent software company, I led the account for high-end business partners as a Concierge. This role involved managing monthly meetings with top-tier clients, addressing email inquiries, handling support tickets, and ensuring client satisfaction with their Competencies and Cloud-based subscriptions.
I also have experience in sales across different industries, such as medical supplies, education, and promoting a stock listed marijuana company in the stock market. Additionally, I have managed insurance accounts, covering benefits, coverage, billing, and claims. Throughout my career, I have held roles as a communication and product trainer, subject matter expert (Tier 3), and team leader.