I have been in the customer service industry for over 10 years and have had a chance to work with the best from the largest Telecommunications company in USA and Australia like Sprint Nextel and Telstra in a BPO. I worked on the front line of the business, I handled billing, sales, basic troubleshooting, and complaints handling for Telstra and Bigpond.
My Upwork profile speaks about my journey, my references, work history, and client feedback as a freelancer, which I take pride in when applying for a position.
I am confident with my skill-sets on:
? Customer Service Operations? Shopify Expert? Dropshipping and Order Fulfillment? Social Media Moderation? Ticketing Systems? Administrative Support and Tasks
Experience in Software for Ticketing/CRM
? Zopim? Zendesk? Salesforce? Ring Central? Freshdesk? Klaviyo? Gmail? DelightChat? ManyChat? Hubspot
E-commerce? Shopify? Amazon?Stripe?Clover? Google Suite? CJ Dopshipping? CheckoutChamp
Team Channel for Communication
? Slack? WhatsApp?
Experience: Less than 6 months
Experience: Less than 6 months
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