Virtual Assistant and Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

December 21st, 2024 (today)

Member Since

February 28th, 2017

Profile Description

Dynamic and versatile professional with extensive experience in administrative and customer service roles. Proven track record of efficiently handling diverse responsibilities, including billing assistance, dispatching, and customer support. Adept at multitasking in fast-paced environments while maintaining a strong focus on quality service delivery

Professional Experiences:

BASE CARRIERS, LLC
Billing Assistant/VA Hauling Company [Wilmington, DE] - [May 2023-April 2024]

• Managed billing processes, ensuring accurate and timely invoicing for services rendered.
• Collaborated with clients to resolve billing inquiries and discrepancies, fostering positive customer relationships.
• Supported accounting team in data entry, documentation, and record-keeping tasks

RIGHTWAY LOCKSMITH 
Locksmith Dispatcher  [Greater Manchester, UK] [May 2023-Present]

• Coordinated dispatch operations for locksmith technicians, optimizing schedules for timely service delivery.
• Liaised with customers to assess needs, provide service estimates, and schedule appointments.
• Managed communication channels to ensure efficient coordination between technicians and clients

RECON PEST CONTROL
Pest Control Dispatcher  [Manchester, UK] [August 2023-April 2024]

• Oversaw dispatching activities for pest control technicians, prioritizing service requests based on urgency and location.
• Provided exceptional customer service by addressing inquiries, scheduling appointments, and offering solutions to pest-related concerns.
• Maintained accurate records of service calls, technician assignments, and customer interactions.

COLBEAR COMPANY
Product Lister [Ebay Store], [Penssylvania, USA] [June 2021-January 2023]

• Created detailed product listings with accurate descriptions, specifications, and images to optimize sales. 

FUSION BPO, INC
Customer Service Representative  [Cebu, City, Philippines] [May 2016-March 2017]

•Delivered exceptional customer service by addressing inquiries, resolving issues, and processing orders.
•Handled a high volume of incoming calls, maintaining professionalism and efficiency.
•Provided product information, pricing details, and assistance with order placement to ensure customer satisfaction.

AZPIRED BPO, INC.
Taxi Dispatcher [303 Taxi], [Cebu, City, Philippines] [February 2014 – April 2016] 

•Managed dispatch activities for taxi drivers, coordinating pick-up requests and optimizing routes for efficient service.
•Responded promptly to customer inquiries, addressing concerns, and assistance as needed.
•Maintained accurate records of taxi availability, driver assignments, and customer interactions.