Recruiter, Technical Recruiter, Customer Service Rep

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 17th, 2025 (4 days ago)

Member Since

February 26th, 2017

Profile Description

WORK EXPERIENCE Sysgen RPO (Techworkers) March 2022 – Present Work from Home Talent Acquisition Specialist • Conducts initial phone screening of candidates for availability, interest level, visa status, salary range, relocation needs, and basic qualifications with respect to open and future requirements• Has a firm understanding of a wide variety of skill sets, roles, job functions, and buzz words within the technical and non-technical market space • Covers different tasks in the areas of active and passive sourcing which include sourcing, screening, interviewing, evaluating candidates, and even formatting resumes meeting client expectations • Creates thorough candidate submittals through Techworkers Salesforce • Sources through Job boards such as Monster, Indeed, Dice, and CareerBuilder, as well as LinkedIn • Interacts with the primary recruiter for calibration and feedback • Has a deep understanding of Boolean search techniques and other candidate sourcing techniques PSG Global Solutions: September 2020 – March 2022 Work from Home Talent Acquisition • Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company websites etc. • Recruiting passive candidates through phone calls, emails, and general relationship-building. • Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements. • Organizing and keeping candidates’ files, tracking their activities, opportunities, and references.• Maintaining a record of candidates sourced through the SS Tracker. • Creating end-of-day reports of productivity and results. Amazon Philippines Inc.: December 2018 – September 2020 Three E-Com Center, Block 22 Harbor Drive Cor. Bay Shore, Mall of Asia Complex CBP-1A, 1300 Customer Service Associate / On-Road Support • Answered customer’s concerns thru email, chat, and phones • Assisted customers with “Where’s my stuff” concern• Tracked packages • Assisted Flex drivers while on the road • Helped Flex drivers with their OT disputes • Responded to driver’s queries about their onboarding • Made outbound calls to the customer’s when driver’s can’t locate their address • Responded to customer queries and address service complaints in a timely manner •Developed new strategies for customer and driver’s activities Sykes Asia: August 2016 - January 2017 Glorietta BPO 1 Office Tower, Hotel Dr, Ayala Center, Makati, 1224 Metro Manila Technical Service Representative – Google (Google Chrome & Google Home) • Helped customers to activate their new devices • Assisted customers on how to troubleshoot the devices • Assisted customer with account set up • Escalated new issues to clients • Helped add new Policies to the Knowledge Center iQor Philippines: December 2015 - August 2016 3rd Floor Robinsons Place Dasmariñas, Aguinaldo Highway Barangay, Pala-pala Rd, Dasmariñas, 4114 Cavite Collections Representative • Assisted customers in making payments on their loans • Reviewed customer’s account for late payments and fees • Helped customer set up their payment type and yearly fees • Reviewed history of transactions from ongoing charges from customers • Assisted customers with cancellations and processing of refunds, if available • Received inbound calls for customers making payments • Outbound calls for customers who are behind their due dates SKILLS ? Excellent communication skills- both verbal and written in English. ? Ability to work well under minimal supervision. ? Adaptable and capable of functioning in different work environments. ? Strong ability to anticipate problems and pivot accordingly. ? Flexibility to work unpredictable hours in a fast-paced environment. ? Ability to build relationships and partner cross-functionally ? A team player and positive attitude Tools:• Avionte• Compass• Salesforce• Ring Central• Word• Excel• Outlook• Monster• Dice• CareerBuilder• LinkedIn• Indee