DATA ENTRY SPECIALIST

In my role as an Email Support, I provided assistance to customers through email, addressing a wide range of issues related to internet connectivity, mobile phones, TV services, and email account logins. Many of the customers I assisted were not very tech-savvy and often had complex problems, especially with logging into their email accounts. I patiently guided them through troubleshooting steps, offering clear and simple instructions to resolve their issues. My goal was to ensure a positive customer experience by being empathetic, thorough, and effective in solving their problems.

I have experience working in technical support, assisting customers with issues related to telecommunications services. My responsibilities included answering customer calls, troubleshooting service problems, and providing step-by-step guidance to resolve technical issues. I handled a variety of situations, including dealing with irate customers, and remained calm and professional while offering solutions. My ability to effectively troubleshoot problems and ensure customer satisfaction was essential in maintaining a positive service experience.

I worked as a Virtual Assistant for a client who owns an Airbnb property. My responsibilities included managing guest inquiries, answering calls, and addressing any issues or concerns they encountered during their stay. I also helped with booking management, responded to guest feedback, and ensured that the overall guest experience was smooth and positive. My role was crucial in supporting the daily operations of the Airbnb and maintaining high customer satisfaction for both the owner and the guests.

In my role as a Data Entry Specialist, I was responsible for adding and organizing data into the system accurately and efficiently. This involved researching potential clients and gathering relevant information from various online sources. I systematically entered client details into the system, ensuring data accuracy and consistency. My research helped identify key opportunities, while my attention to detail ensured that all information was up-to-date and easily accessible for future reference.